I’ve been a fan and patron of Chick-fil-A for many years. I stood by them even during the gay boycotting despite being a member of the LGBT community. I can’t remember a time that I haven’t enjoyed Chick-fil-A in my 33 years of life until today. The Chick-fil-A in Eastgate, Ohio is a disgrace to the name Chick-fil-A. I drove into their drive-thru and though seeing how long their line was, was confident that Chick-fil-A would batter it down as they always do.
I was disappointed. After approximately 10 minutes of not moving, I backed out of the drive-thru line and pulled into a parking spot. I grabbed my two-year-old daughter from my car and carried her into the restaurant at ten minutes until 9 pm (they close at 10 pm.) After standing in line for twenty minutes, I was again disappointed and started to turn to leave. I’m sure right now you’re all saying, “Why didn’t you grab a table number and use the app?” And the answer to that question is they keep the table numbers behind and under the counter out of reach of customers, so the app is a moot point.
As I walk out the door, my daughter has a different plan that me, and she was determined to have her “cheekin” and “pway.” I did warn you she was two. I retraced my steps resumed my place in line only to wait another twenty minutes, thereby putting the time at 9:30 pm, before finally having my order taken.
There was only one lady at the counter, and while she was doing her best to rush through obtaining the customer’s orders and getting their drinks, she was drastically overwhelmed. It didn’t help that five of her colleagues were cleaning the dining room area and another had pulled all the high chairs into a back room to clean them – I know this because a lady with an infant had to request the location of them specifically. I don’t know what the employees were thinking. As if the baby could sit in a chair by itself!
At 9:35 pm, we finally get our food and go sit down at a table. I eat as fast as I can and encourage my daughter to do the same as we have already been inside the restaurant 45 minutes with another 10 minutes wasted outside in the drive-thru line. The entire time we were standing at the line, my daughter’s head continued to swivel from the food counter to the play area. And like every good parent I made sure that my daughter ate her meal before being able to play. After 10 minutes, which is a record for my two-year-old, we make our way to the play area.
I quickly slip off her shoes, and she climbs up and slides down, up and down, up and down. I’d guess she was on her fifth trip (kids are so fast on those tubes!) when an employee came into the play area and informed me that the play area was closed due to it already having been disinfected. It’s 9:45 pm at this time and I have been in this restaurant for almost an entire hour, of which time my daughter was able to play a total of 2-3 minutes due to the staff’s lack of prioritization and complete disregard for focus of customer satisfaction. The restaurant isn’t even closed! It doesn’t close for another 15 minutes and nowhere on the play area door does it stipulate hours different from the restaurant. So, due to an incompetent and uncaring staff, I had to carry a screaming, flailing toddler who waited patiently 55 minutes to play out of the restaurant that she wanted to stay in. If it weren’t for my two-year-old daughter wanting “cheekin” and “pway” they wouldn’t have had our business that night in the first place! They most certainly won’t again!